Privacy Policy

This Privacy policy explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information, regarding Wisdrop service.


Contacting Us

If you have general questions about your account, this Privacy Policy, or our use of your personal information, cookies or similar technologies, please contact our Customer Service by email at [email protected].

The data controller of your personal information is Braincandy S.A. (“Braincandy”). Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.


Collection of Information

We receive and store information about you such as:

  • Information you or your administrator provides to us: We collect information your account administrator provides to us which includes: your name and business email address. We also collect information when you choose to provide ratings, taste preferences, account settings, or otherwise provide information to us through

  • Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service. This information includes:

    • your activity on the Wisdrop service, such as study selections, read history and search queries;
    • your interactions with our emails, and with our messages through push and online messaging channels;
    • device IDs or other unique identifiers;
    • device and software characteristics (such as type and configuration), connection information, statistics on page views, IP address (which may tell us your general location), browser and standard web server log information.

Use of Information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use information to:

  • provide you with customized and personalized reading recommendations for research studies and reports we think will be of interest to you, and help us quickly and efficiently respond to inquiries and requests;
  • prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms;
  • analyze and understand our audience, improve our service (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;
  • communicate with you concerning our service so that we can send you news about Wisdrop, details about new features and content available on Wisdrop, special offers, promotional announcements, consumer surveys, and to assist you with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, online messaging channels, and matched identifier communications (described below). Please see the "Your Choices" section of this Privacy Policy to learn how to set or change your communications preferences.

Our legal basis for collecting and using the personal information described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect and use it. We will normally collect personal information from you where we need the personal information to perform a contract with you (for example, to provide our services to you), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (for example, our direct marketing activities in accordance with your preferences), or where we have your consent to do so (for example, for you to participate in certain consumer insights activities like specific surveys and focus groups). In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person (for example, to prevent payment fraud or confirm your identity). For questions about our use of your personal information (including legal bases and transfer mechanisms we rely on), cookies or similar technologies, please contact our Data Protection Officer by email at [email protected].


Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

  • The Braincandy family of companies: We share your information among the Braincandy family of companies as needed for: data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements; content development; and for other purposes described in the Use of Information section of this Privacy Policy.
  • Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
  • Protection of Braincandy and others: Braincandy and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Braincandy, its users or the public, as required or permitted by law.
  • Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Policy.

Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection.


Access to Account and Profiles

If you share or otherwise allow others to have access to your account, they will be able to see your information (including in some cases personal information) such as your read history, ratings, and account information (including your email address or other information in the “Account Settings" area of our website).


Your Choices

Email. If you no longer want to receive certain communications from us via email, simply access the "Communications Preferences" option in the “Account Settings" section of our website and uncheck those items to unsubscribe. Alternatively, click the "unsubscribe" link in the email. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages relating to your account transactions.

Interest-Based Ads. Interest-based ads are online ads that are tailored to your likely interests based on your use of various apps and websites across the Internet. If you are using a browser, then cookies and web beacons can be used to collect information to help determine your likely interests. If you are using a tablet that includes a resettable device identifier, then that identifier can be used to help determine your likely interests.


Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you.

You can most easily do this by visiting the “Account Settings" section, where you have the ability to access and update information about your account. You must be signed in to access the "Settings" section. You may also request that we delete personal information that we hold about you.

To make requests, or if you have any other question regarding our privacy practices, please contact our Data Protection Officer at [email protected]. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information; if we have collected and process your personal information with your consent, then you can withdraw your consent at any time; withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent; you have the right to complain to a data protection authority about our collection and use of your personal information. Our main establishment is in Greece.

We may retain information as required or permitted by applicable laws and regulations, including to honour your choices, for our billing or records purposes and to fulfil the purposes described in this Privacy Policy. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.


Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.


Changes to This Privacy Statement

We will update this Privacy Policy from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Wisdrop service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Policy, you may stop using of the Wisdrop service. To see when this Privacy Policy was last updated, please see the "Last Updated" section below.


Cookies and Internet Advertising

We and our Service Providers use cookies and other technologies (such as web beacons), as well as resettable device identifiers, for various reasons. For example, we use these technologies to make it easy to access our services by remembering you when you return, and to provide and analyze our services. We also use cookies, as well as resettable device identifiers, to learn more about our users and their likely interests, and to deliver and tailor marketing or advertising. We want you to be informed about our use of these technologies, so this section explains the types of technologies we use, what they do and your choices regarding their use.

  1. What are cookies?
    Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization.

    Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.

  2. Why does Wisdrop use cookies?
    • Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we and our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service.

    • Performance and functionality cookies: These cookies are not essential, but help us to personalize and enhance your online experience with Wisdrop. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, reading patterns, click-through and other information) about our visitors' use of the Wisdrop service so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies may result in limited functionality of our service.


Last Updated: February 3, 2020